1800 940 550 Monday - Friday 09:00 - 17:00 Level 17, 9 Castlereagh Street, Sydney NSW 2000

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Customer Experience
From 1 July 2019, the new Charter of Aged Care Rights will provide the same rights to all consumers, regardless of the type of Commonwealth subsided care. The reason for this is due to considerable duplication that exists between all the existing charters as well as differences between the charters causing issue around why some...
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The session will discuss how strategic partnerships such as ours are enabling aged care providers to differentiate their organisation in a sector that is struggling. You will discover how one provider was able to improve on their customer experience while reducing their cost of care per bed by as much as 25%. Please post a reply to...
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There are many benefits to improving organisational culture in aged care. The most obvious one is to reduce the costs of care and improve on the customer experience that can help set you apart from other aged care providers. But there is more to organisational care than just this. Improving organisational culture in residential aged...
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A new report from StewartBrown says that 45.1% of the 974 facilities surveyed are running at an operating loss. These losses are creating long-term instability of the sector. Funding pressures are the main cause and urgent Government action is needed says current LASA  CEO Mr. Sean Rooney. The Federal Minister for Aged Care Ken Wyatt also acknowledged...
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The transformation to digital records is underway, either due to your own initiatives or due to community initiatives to collaborate better with primary care physicians and acute care facilities. The addition of networking capability to devices like nurse call systems and everyday objects (doors, thermometers, water sensors, signs) grows with each passing month. Your network needs to be ready for...
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The past decade has seen a profound transformation in the practice of healthcare at the most acute levels. Hospitals and clinics have invested in technology and are enjoying the benefits brought by electronic health records, digital imaging, and mobile care. These technologies are resulting in better care coordination, increased collaboration and improved patient safety. Assisted...
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It is a well-known fact that Aged and Healthcare today all need to have a robust, highly available fixed and wireless data network that can support current and emerging clinical, corporate and innovative collaboration applications and services. Rolling out real-time communication technologies can help your entire care team in aged and healthcare to collaborate while...
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Aged care is going through a rough time at the moment with the Royal Commission, but it doesn’t have to be that way and like all big challenges in life, new technology has always been at the forefront of leading change for the better. Just think of what the steam engine and the incandescent electric light bulb...
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The One Stop – Shop for Australia’s Healthcare Community. Australia is spending $130.2 Billion over the next 5 years on healthcare, with the 2018/19 Federal Budget providing an extra $30.2 Billion for public hospitals in each state and territory between 2020-21 and 2024-25. Read More> Other Events ITAC 2018
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The big wave of mobile disruption technology is well underway, and vendors are experiencing massive growth in market share in very short time frames. This disruption is also creating unparalleled levels of customer experiences and with fantastic customer experience comes long-term customer loyalty. A lot of this disruption is being driven with Australians love of...
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Level 17, 9 Castlereagh Street
Sydney NSW 2000
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